Refund & Returns Policy

• No refunds for change of mind: once an order is placed and payment is confirmed through our website, it cannot be cancelled, modified, or refunded.
• Order forfeiture: because ingredients are sourced and production is scheduled specifically around confirmed weekly pre-orders, any cancellation requested after order submission will result in the forfeiture of your order and payment.

• Pickup responsibility: orders must be collected from the specific market location selected during checkout (e.g. Hornsby, Warriewood, Orange Grove, Castle Hill, Mona Vale, or Blackheath) during official market hours on your scheduled day.
• Uncollected items: if you fail to collect your order during the scheduled market hours, your order will be forfeited. Due to the perishable nature of our fresh food, uncollected items cannot be refunded, re-baked, or rescheduled for another market day or location.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Major faults or incorrect orders

If you receive an incorrect item, or if there is a major quality defect or fault with your order upon pickup:

• At the stall: please inform us immediately at our market stall so we can rectify the issue on the spot.
• After pickup: if you discover an issue after leaving the market, you must contact us via our website contact form within 24 hours of pickup.
• Evidence: to process a claim under Australian Consumer Law, please provide your order number and name, a brief description of the issue, and clear photo or video evidence of the product and its packaging.

Where a major failure under the ACL is verified, we will offer you a full refund or a replacement order at a future market date of your choice.

In the rare event that a market is cancelled due to severe weather, council or event organiser directives, or unforeseen emergency circumstances on our end:

• We will notify you as soon as possible via the email or phone number provided with your order.
• You will be given the option to either receive a full refund processed back to your original payment method, or transfer your order to a future market date or location of your choice.

If you have any questions or concerns regarding your order or this policy, please reach out via our website contact form.